What problem are you having?
Q: I can't install a local printer.

A: If you cannot install your printer, it might be because you are trying to use a printer driver that is not compatible with Windows XP. For example, the drivers that were created for Windows 95, Windows 98, and Windows Millennium Edition (Me) are not compatible with Windows XP. When you install your printer, try using one of the printer drivers that comes with Windows XP. First, make sure that you do not have any old printer drivers installed, and then use the Add Printer Wizard to install a Windows XP driver.

Q: My photo printout quality is poor.
A: Printing on digital photography paper can improve the quality of your printed photographs. Refer to your printer documentation to find out whether the manufacturer recommends a particular brand of paper for use with your printer. For best results, you might need to specify the paper type before you print.
Q: Some of the features that came with my printer don't work.
A: When you upgrade your operating system to Windows XP, any printer drivers that are not Windows XP-compatible will be replaced by one of the printer drivers that comes with Windows XP.These drivers might not support all the features that come with your printer. If you notice that some of the features are missing, it is best to install a new driver that is provided by the printer manufacturer. Contact the printer manufacturer, or visit the manufacturer's Web site to obtain an updated printer driver that is compatible with Windows XP. The manufacturer's driver will support all the features of your printer. After you have obtained a new driver, use the Add Printer Driver Wizard to install it.
Q: Printing is unusually slow.

A: 1) I am printing to a local printer (Your computer uses disk space in the process of sending information to the printer. You can have trouble printing if you have less than 120 megabytes (MB) of free space on the hard disk where Windows is installed.)

2) I am printing to a network printer.(When a document is sent to the printer, it is placed in the print queue to await its turn to be printed. If the printer never finishes printing one of the documents in the queue, that document might be damaged. If this happens, you need to cancel printing for that document before the printer can print any other documents.)

Q: I can't print from an MS-DOS -based program or from the MS-DOS command line.

A: Some MS-DOS-based programs do not print until you close the application. Close the MS-DOS-based program that you are using, and try to print again. There might be a driver available that allows you to print while your MS-DOS-based program is running. Contact the manufacturer of the program to find out which printer driver you should use and how to specify the driver in your MS-DOS-based program settings.

Q: I receive a message that reads "The printer driver is not compatible with a policy enabled on your computer that blocks Windows NT 4.0 or Windows 2000 kernel-mode drivers."

A: The message you received indicates that the printer driver for your network printer needs to be updated to a Windows 2000 or Windows XP version. Ask your system administrator to install an updated printer driver on the print server . Updated drivers can be obtained from the Windows Update Web site or from the printer manufacturer. If necessary, you can work around the problem without the assistance of your system administrator by installing the updated driver on your local computer.

Q: Printed text or graphics are incomplete.

A: Missing text near the edges of the page can occur when you are using a custom paper size. To find out whether a custom paper size is supported by your printer, contact the printer manufacturer. If the size is not supported, try printing with a standard paper size such as Letter or A4. In many programs, you can set the paper size somewhere under Page Setup on the File menu. Missing text can also occur when your margins are too small. Find out what the minimum margin settings are for your printer, and then change the margin settings in your program.

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